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Refund policy
All sales are final. We do not accept returns, exchanges or refunds for change of mind, including the wrong size or flavour ordered.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or not what you ordered, email us at theshop@crazybadman.com within 7 days of delivery. Include your order number and photos of the item and its packaging. Once we have confirmed the problem, we will send a replacement or refund the item, at no cost to you.
Items we cannot take back
Opened health, hygiene and food products, including plasters, creams, supplements, snacks, masks, gloves and medical supplies, cannot be returned once the seal is broken, unless they arrived faulty.
Order cancellations
Orders cannot be cancelled once placed.
How refunds are paid
Approved refunds go back to your original payment method within 7 to 14 days.
Contact
This policy does not affect your rights under Singapore law.